If for any reason you are not happy with your product you can return to Sail 88 within 14 days of receipt of the completed order, with a copy of the order confirmation. Unfortunately, we cannot offer any refunds or returns on personalised orders. Sale items are exempt from refunds, only full priced (no sale) products can be returned / refunded. Discounted items constitute sale items.
To ensure you are eligible for a refund / return, your item must be unused and returned in the original packaging. We recommend that you return your item through a courier / service which uses a signed for service. We also recommend that you insure the item you are returning as we cannot accept any liability for the refund until the item is in our premises and has been examined for faults. Please ensure that you put a copy of your receipt in with the return to enable us to track your order.
If the items are deemed damaged or the packaging is damaged, we reserve the right to refuse a refund on the item.
To enable an exchange the returned item must be returned in its original condition, unused and with the original packaging undamaged. We recommend that you insure the item you are returning as we cannot accept any liability for the exchange until the item is in our premises and has been examined for faults. Exchanges may be subject to extra transport charges / postage charges.
If there is a difference in the purchase price, we will either charge or refund according to the price difference. Please note items cannot be exchanged for goods included in the Sale.
Return Address: -
Sail 88, North Battisborough Farm, Battisborough Cross, Plymouth, Devon, PL8 1JS, UK.