We keep many of our items in stock which can be despatched within 48 hours of us receiving your confirmed order, however, please allow at least 21 days for any personalised and bespoke items to be made. Although we do endeavour to keep to this time frame, sometimes it may take longer. If this is the case we will advise you via email. Once made these will be delivered by Royal Mail, Parcel Force or a Delivery Carrier. The time for delivery can vary between the different carriers, please, therefore, allow up to 4 working days for delivery. We will advise via email when an order has been dispatched. If you have a specific date which you need your order for, please let us know via email at firstname.lastname@example.org (this can also be found in our contacts tab) and we will endeavour to complete your order. However, we cannot guarantee delivery within a shorter period than shown above. Unfortunately, we do not have a collection service from our base.
If you live outside the UK mainland, please let us know via email (this can be found in our contacts tab) and we will confirm any postage charges to you. Please note that there may be local VAT and or import charges to pay on items delivered outside the UK, these charges will be your responsibility and not Sail 88 or Kellow Business Services Ltd.
If you are not available when Royal Mail, Parcel Force or a Delivery Carrier attempts to deliver your (or any part) of your order you will be responsible for making arrangements directly with the carrier for receiving the goods or collection of the goods from their depot. If there are any additional charges due to the carrier on re-delivering your order these will be your responsibility and not Sail 88.
A standard charge of £4.95 * will be added to all deliveries, other than if your package contains multiple products and goes over the weight limit of 2kg. If the total package weight is over 2kg we will apply a small charge to cover the extra weight being sent. There are a few items which attract a smaller deliver charge of £1.50 as these products can be sent via Royal Mail and their dimensions allow us to reduce the amount charged.
* Please note that all furniture and windbreaks will be sent via courier service and a minimum charge of £4.95 will be applied due to their dimensions and weight.